1. Overview of Services

AutopilotVA, operated by Autopilot Industries, LLC, provides virtual assistant staffing and related administrative support services. Services may include administrative assistance, customer support, bookkeeping, real estate support, marketing support, and other remote back-office functions requested by the Client.

All services are delivered remotely by personnel contracted through AutopilotVA.

2. Eligibility and Acceptable Use

Clients must use AutopilotVA services for lawful business purposes only. You agree not to request or require Virtual Assistants to perform tasks that are illegal, unsafe, discriminatory, unethical, or beyond reasonable business standards.

Prohibited uses include but are not limited to
• Conduct violating local, state, federal, or international law
• Harassment, abuse, or inappropriate treatment of Virtual Assistants
• Requests involving unsafe situations or personal errands
• Unauthorized access to systems, accounts, or confidential data

AutopilotVA may suspend or discontinue service for violations of acceptable use.

3. General Billing and Payment Practices

AutopilotVA services are billed on a subscription basis. All billing specifics such as monthly fees, deposit requirements, late payment rules, cancellation procedures, minimum service periods, and service credits are governed exclusively by your signed Service Agreement.

Failure to maintain current payment may result in service interruption or termination.

Credit card payments may incur a processing fee. ACH payments may be offered with no additional fee.

4. Service Continuity and Availability

AutopilotVA strives to maintain consistent service. Availability may be affected by illness, absence, turnover, Client responsiveness, or factors beyond our control. Replacement personnel may be provided depending on availability, but uninterrupted service is not guaranteed.

5. Federal Holiday Observance (PTO)

AutopilotVA Virtual Assistants observe the following U.S. federal holidays as paid time off. Services may be limited or unavailable on these dates, and no service credits or refunds are issued for holiday observances.

• New Year’s Day

• Birthday of Martin Luther King, Jr.

• Washington’s Birthday (Presidents Day)

• Memorial Day

• Juneteenth National Independence Day

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

Holiday observances follow the U.S. federal calendar regardless of the Virtual Assistant’s country of residence. Holiday leave is included in AutopilotVA’s standard subscription pricing. Some services may operate on reduced hours during holiday weeks, and Clients will be notified of any extended closures.

Clients may not request or require Virtual Assistants to work on observed holidays unless arrangements are approved in advance by AutopilotVA.

6. Time Off, Sick Leave, and Leave Requests

Virtual Assistants may request sick leave, emergency leave, or unpaid time off as needed. Approval of such requests is determined by AutopilotVA based on internal policies and staffing availability. While we make reasonable efforts to maintain service coverage, availability during approved leave periods is not guaranteed.

Clients may not pressure or require Virtual Assistants to work during approved leave. AutopilotVA may offer temporary or permanent replacement support depending on availability and the Client’s requirements.

No service credits, refunds, or rate adjustments are provided for sick leave, unpaid leave, or emergency leave unless expressly stated in the Client’s Service Agreement.

7. Client Responsibilities

Clients are responsible for providing
• Necessary system access, logins, software, and credentials
• Clear instructions, documentation, and expectations
• Secure and lawful work environments and data practices
• Professional communication and timely responses

Failure to provide access or instructions may affect service quality.

8. Intellectual Property

All website content, workflows, methods, training materials, and internal processes are the property of Autopilot Industries, LLC. Clients may not copy, distribute, or use Company materials outside the scope of service without written permission.

Work product created by Virtual Assistants becomes the Client’s property once payment for the associated service period is complete.

9. Non-Solicitation

Clients may not solicit, hire, engage, or contract any Virtual Assistant, subcontractor, employee, or candidate introduced by AutopilotVA without written permission. Specific restrictions, timeframes, and penalties are defined in the Client’s Service Agreement.

10. Confidentiality

AutopilotVA and the Client agree to maintain the confidentiality of all sensitive or proprietary information exchanged during service delivery. These obligations continue after the termination of service.

11. Limitation of Liability

To the fullest extent permitted by law, AutopilotVA is not liable for
• Lost profits or revenue
• Business interruption
• Data loss
• Errors resulting from Client systems, tools, or instructions
• Indirect, incidental, special, or consequential damages

Any additional liability limitations are governed by the Client’s Service Agreement.

12. Website Use and Restrictions

Users may not
• Attempt unauthorized access to restricted areas
• Scrape or extract website data
• Upload harmful code or disruptive software
• Use the website in ways that impair its functionality

AutopilotVA may restrict site access for violations of these Terms.

13. Privacy and Data Handling

AutopilotVA processes information in accordance with its Privacy Policy. By using our website or services, you consent to the data handling practices described in that policy.

Privacy Policy: https://autopilotva.com/privacy-policy/

14. Modification of Terms

Autopilot Industries, LLC may update these Terms at any time. Continued use of the website or services constitutes acceptance of the revised Terms. Clients with active Service Agreements will be notified of changes that materially affect service.

15. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law principles.

16. Contact Information

Autopilot Industries, LLC
9440 Santa Monica Blvd, Suite 301
Beverly Hills, California 90210
info@autopilotva.com